Introduction:

ALQMY was approached with the challenge of programmatically sending essential information to voters, including voter status, polling locations, and election dates. Recognizing the limitations faced by the older population in Puerto Rico, ALQMY proposed a simple yet effective solution. This case study examines how ALQMY addressed these requirements, considering the older population's technological limitations, to enhance voter communication for the State Election Commission.

The Challenge:

The Commission sought a solution to notify voters about their active voter status, polling locations, and dates for both the primary and general elections. However, they faced the challenge of accommodating the older population's limited familiarity with technology. It was crucial to find a user-friendly solution that the majority of the population had access to.

Think: The Solution

ALQMY proposed the implementation of an SMS automation platform as the simplest and most accessible solution to reach voters effectively. Recognizing the older population's familiarity with basic phone functions, text messaging was the ideal platform for delivering crucial voter information. The system would programmatically send SMS messages to voters, providing them with personalized details about their active voter status, polling locations, and dates of the primary and general elections. Additionally, ALQMY incorporated a link feature in the SMS messages, allowing voters to easily access the address and map of their designated polling station.

Make: Development and Implementation

The team focused on creating an intuitive and user-friendly interface that catered to the older population's technological limitations. The system's architecture was optimized to handle a large volume of SMS messages efficiently.

To ensure accurate and timely delivery of voter information, ALQMY integrated the commission's voter database into the SMS automation system. This allowed for the retrieval of voter details and the generation of personalized SMS messages having relevant information. The commission provided ALQMY with the necessary data, including active voter status, polling locations, and election dates, which were seamlessly integrated into the automated system.

Launch: Successful Implementation and Results

The SMS automation system proved to be a resounding success for the State Election Commission. The simplicity and accessibility of text messaging ensured effective communication with voters, including the older population with limited technological familiarity. Voters appreciated receiving personalized SMS messages directly to their phones, providing them with right and timely information about their active voter status, polling locations, and election dates.

The inclusion of a short URL in the SMS messages significantly improved voter convenience. Voters could effortlessly access the address and map of their designated polling station, cutting uncertainty or difficulty in finding their voting location.

Conclusion:

ALQMY successfully addressed the State Election Commission's challenge by implementing an SMS automation platform that effectively communicated vital voter information. The system's simplicity and accessibility through text messaging proved to be the practical solution, accommodating the older population's technological limitations. By incorporating a link feature, ALQMY further enhanced voter convenience by supplying quick access to the address and map of polling stations.

Through this successful collaboration, the State Election Commission was able to streamline voter communication, ensuring voters had correct information about their active voter status, polling locations, and election dates. ALQMY's approach focused on implementing a well-known solution that positively and engagingly impacted the majority of users. This case study proves that the latest tech or UX/UI techniques are not always the answers. The key lies in understanding the problem and implementing proven and simple solutions with a significant impact.

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